Ninja Nine: Customer Service Calls
Eight Reasons to Pick Up the Phone
Success habit six calls for you to focus on your customer service calls. Ninja Selling outlines eight specific types of calls that create value. Pulse Point HQ helps you instantly identify the right contacts for each of those eight categories, so every call has a clear purpose behind it.
Stop Delaying. Start Making Your Customer Service Calls Today.
Every call is a chance to build real trust and rapport, the kind that keeps clients coming back and sending referrals. Pulse Point HQ makes it easy to know who to call and why, moving you toward your 50 live interviews and Flow Frequency targets too.
What About Customer Service Calls?
Ninja Selling calls for customer service calls as success habit six of the Ninja Nine. The purpose is twofold: proactive service, so clients never have to come to you for an update, and live flow.
The book lays out eight specific calls that create value, each one its own reason to pick up the phone
- Current Customers
- Recently Closed Customers
- Referral Sources
- Birthdays and Anniversaries
- The 8×8 System
- Tickets and Giveaways
- Annual Real Estate Reviews
- Thank Yous, Congratulations, and Thinking of You
*Two-way conversations count toward Success Habit #8: Schedule 50 Live Interviews Weekly. Chapter 31 also covers Flow Frequency, the auto flow and live flow targets set by each contact’s relationship status, and customer service calls are core to hitting both!
One Big Contact List Isn't a Calling Strategy
Eight different reasons to call sounds simple, until you’re staring at one long, undifferentiated contact list with no clear place to start. Agents default to calling whoever comes to mind first, and everyone else in the database quietly gets skipped week after week. What’s missing is an effective way to identify exactly who’s due for a call next.
The other risk is losing track of whether those two-way conversations actually count toward your 50 live interviews. Ninja Selling’s habits overlap by design, and customer service calls feed directly into that weekly total. Without a way to track them, there’s no way to know if you’re actually on pace to hit that goal.
How Pulse Point HQ Aids Customer Service Calls
Tags for outreach
Utilize tags like Active Buyer, Active Listing, and Under Contract to instantly filter to your current customers and an 8x8 tag for those you are building a relationship with.
Filter for Recent Closings
Set the Home Anniversary filter to the current (or prior) year to instantly find every client who closed with you, ready for a thoughtful post-closing check-in call.
Catch Today's Milestones
See every birthday, wedding anniversary, and home anniversary happening today right from your dashboard, no digging through the calendar required.
Real Estate Reviews
Filter to your Warm List tag to schedule real estate review calls with contacts most likely to move next, or reach out for an annual review on their home anniversary.
Treat Top Referrers
Filter by Relationship Status to your A's and B's, the contacts who refer you most, for some extra live flow through a gift, ticket, or personal invitation.
Find Who's Overdue
Use the Last Conversation filter to instantly see everyone you haven't spoken with in 90 days or more, keeping you on track for your Flow Frequency targets.
Pulse Point HQ is an independent database marketing platform. We are not affiliated with or endorsed by Ninja Selling.
Keep Exploring Ninja Selling
See how your real estate reviews come together next, or head back to the full strategy overview.